Privacy Policy
Last updated: 1 February 2026
Introduction
Hot Water System Perth ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide when you:
- Fill out our contact form or request a quote
- Call us to enquire about our services
- Book a service appointment
- Subscribe to our newsletter (if applicable)
This information may include:
- Name
- Phone number
- Email address
- Property address
- Details about your hot water system or service requirements
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website addresses
- IP address (anonymised where possible)
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer service
- Schedule and complete service appointments
- Provide quotes for our services
- Send appointment reminders and follow-up communications
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service providers: With trusted third parties who assist in operating our business (e.g., website hosting, payment processing), subject to confidentiality agreements
- Legal requirements: When required by law, court order, or government regulation
- Business transfers: In connection with a merger, acquisition, or sale of business assets
- With your consent: When you have given explicit permission
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website.
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
We may use:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors interact with our site
- Marketing cookies: Used to deliver relevant advertisements (if applicable)
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records may be retained for warranty and compliance purposes.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Phone: 08 7666 2806
- Email: info@perthhotwatersystem.com.au
Australian Privacy Principles
This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). For more information about your privacy rights, visit the Office of the Australian Information Commissioner.