Terms of Service

Agreement to Terms

By accessing or using the Hot Water System Perth website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

Our Services

Hot Water System Perth provides hot water system services including:

• Hot water system assessments and consultations
• Installation of heat pump, solar, gas, and electric hot water systems
• Hot water system repairs and maintenance
• Compliance upgrades including tempering valve installation

All services are provided by licensed plumbers and gas fitters in accordance with Western Australian regulations.

Quotes and Pricing

Quotations

• Quotes are provided free of charge for most services
• Quotes are valid for 30 days from the date of issue unless otherwise stated
• Final pricing may vary if site conditions differ from those observed during assessment
• We reserve the right to adjust quotes if scope of work changes

Payment Terms

• Payment is due upon completion of work unless other arrangements are made in writing
• We accept cash, card, and bank transfer
• For larger installations, a deposit may be required
• Outstanding accounts may incur late payment fees

Warranties and Guarantees

Workmanship Guarantee

We stand behind our work. Labour and workmanship are guaranteed for a period specified at the time of service. If an issue arises due to our workmanship within this period, we will rectify it at no additional cost.

Product Warranties

Hot water systems and components carry manufacturer warranties as specified by the manufacturer. We will assist with warranty claims for products we have supplied and installed.

Warranty Exclusions

Warranties do not cover:

• Damage caused by misuse, neglect, or failure to follow manufacturer instructions
• Damage from power surges, water quality issues, or external factors
• Normal wear and tear
• Work performed by others after our installation
• Failure to arrange recommended maintenance

Licensing and Compliance

All work is performed by appropriately licensed tradespeople. We hold current plumbing and gas fitting licenses as required by Western Australian law. Work is completed in accordance with:

• Australian Standards
• Plumbing Code of Australia
• Western Australian plumbing regulations
• Relevant building codes

Compliance certificates are provided for relevant work.

Access and Site Conditions

To complete services, you agree to:

• Provide safe and reasonable access to the work area
• Ensure someone over 18 is present or accessible during service
• Inform us of any known hazards or access issues
• Ensure pets are secured
• Clear access paths where practical

We reserve the right to cease work if site conditions are unsafe.

Cancellations and Rescheduling

• Please provide at least 24 hours notice to reschedule an appointment
• Repeated no-shows or late cancellations may result in a cancellation fee
• We will make reasonable efforts to accommodate schedule changes

Website Use

Accuracy of Information

We strive to provide accurate information on our website. However, prices, availability, and specifications may change. Information is provided for general guidance and should not be relied upon as specific advice for your situation.

Intellectual Property

All content on this website, including text, images, logos, and design, is owned by or licensed to Hot Water System Perth. You may not reproduce, distribute, or use this content without our written permission.

Prohibited Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the proper functioning of our website
• Submit false or misleading information

Limitation of Liability

To the maximum extent permitted by law, Hot Water System Perth shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website.

Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including under the Australian Consumer Law.

Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with services, you are entitled to cancel your service contract and receive a refund, or to compensation for the reduced value of services. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have problems rectified in a reasonable time, or to cancel and receive a refund for any services not yet supplied.

Indemnification

You agree to indemnify and hold harmless Hot Water System Perth from any claims, losses, or damages arising from your breach of these terms or your use of our services (except where such claims arise from our negligence or breach).

Dispute Resolution

If a dispute arises, we encourage you to contact us first to attempt resolution. If we cannot resolve the matter directly, we agree to participate in mediation before pursuing legal action. These terms are governed by the laws of Western Australia.

Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective when posted on this website. Your continued use of our services after changes constitutes acceptance of the modified terms.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

For questions about these Terms of Service, please contact us:

• Business: Hot Water System Perth
• Phone: 08 7666 2806
• Email: info@perthhotwatersystem.com.au
• Location: Nedlands, WA